Frequently Asked Questions (FAQ's)
Products
We understand that some customers are concerned about consuming gelatin capsules, and as such it is something that we are always looking for a solution to. Our current capsules are bovine gelatin, and contain 100% New Zealand Grown hemp seed oil. Our bottled oil and protein products are vegan.
The Promise skin care range is guaranteed to be hand-made with only organic ingredients, most of which are certified. The overall products themselves have not been independently certified. You can rest assured that we only source the highest quality ingredients for our skin care range.
The well-known Rick Simpson “hemp oil” cancer treatment is made from unfertilized cannabis flower buds, and these are currently illegal in New Zealand. Our product is made from the oil of the hemp seeds. The oil is highly nutritious, and has a lot of health benefits of it’s own, including supporting the body’s healing mechanisms and immune system. It can be a helpful addition to a cancer sufferers diet, but it is not a cancer cure. Please visit our testimonials, health benefits and other information pages for more details.
Yes, our vegan-certified protein powder and hearts are for human consumption.
Our hemp seed oil skincare is hand blended from mostly certified organic high quality natural essential oils, free from any preservatives. We have an expiry day of up to one year unopened. Once open it is recommended to use the product within six months ideally. However even though the fragrance may change slightly the products remain safe for use for much longer. The shelf life can be extended by storing your products in the fridge.
THC is the psychoactive component in cannabis, and it is THC that is tested for when you are drug tested. Our hemp crops are tested to ensure there is no THC in our products.
Ordering
Shipping is free on orders over $100, and weigh less than 5kg, within New Zealand. A flat rate of $6.50 applies to all other New Zealand orders.
Yes, we do have a signature required option. If you send your parcel with a Signature Required service, and no one is present to sign for it at delivery, we’ll leave a Card to Call or a Card to Collect. You will then need to either collect the parcel from the address on the card, or arrange re-delivery at a later date (if this option is available)
Orders are sent the next day. All orders are sent by courier with a tracking number. Orders are usually delivered in 24-48hrs, with 99% of orders delivered within 3 days.
All orders receive a tracking number that can be viewed on https://www.nzpost.co.nz/tools/tracking
We accept credit card, debit card, and bank transfer. You will save 2% by paying with bank transfer. Please note that orders are not sent until payment has cleared.
Yes. Our website and payment gateways are encrypted with SSL, and we do not hold any customer credit/debit card information.
The option to save your credit/debit card details for next time is available with the Stripe secure payment gateway. These details are stored with Stripe, so My Hemp Farm will never see your card details.
Please fill out the contact form or email support@hempfarm.co.nz and we will assist you shortly.
Visit the “My Account” page in the menu, then click on “Subscriptions”.
Please email support@hempfarm.co.nz with your order number to request a refund. We will transfer payment back to the card you paid with, or return the funds to your bank account, depending on the payment method used.
HempFarm Dollars
Every purchase you make on our website can earn Hemp Farm Dollars. Simply make your purchase while logged in.
You will also earn 2 Hemp Farm Dollars for each review you write (after purchasing the item). Abuse of this system is not accepted.
View the Loyalty Points page
1 Hemp Farm Dollar = 1 New Zealand dollar.
Add items to your basket, then click “View Basket”. Click the “Apply Discount” button below the text that shows you how many Hemp Farm Dollars you have to spend. Type in how many Hemp Farm Dollars you want to use this time, then click ok.
If you want to remove your discount, Click “Remove” in the “Basket Totals” box on the right.
If you want to reapply Hemp Farm Dollars, click on “Shop”, then click on “View Basket” again.
Yes! You don’t have to choose between spending or saving, you will always earn Hemp Farm Dollars on every purchase.
Yes! You don’t have to choose between spending or saving, you will always earn Hemp Farm Dollars on every purchase.
Hemp Farm Dollars earned on an item cannot be redeemed at the time of buying it.
You can spend all earned Hemp Farm Dollars immediately afterwards on a new purchase (as long as payment has cleared for the first purchase).
This is visible in the “My Account” Dashboard.
Don’t worry, we can update your balance manually! Just send an email to support@hempfarm.co.nz with your order number and the email address on your account.
Medical Disclaimer
This document was created using a template from SEQ Legal (http://www.seqlegal.com).
Our website, hempnz.co.nz, contains general medical information.
The medical information is not advice and should not be treated as such.
3.1 The medical information on our website is provided without any representations or warranties, express or implied.
3.2 Without limiting the scope of Section 3.1, we do not warrant or represent that the medical information on this website:
(a) will be constantly available, or available at all, or
(b) is true, accurate, complete, current or non-misleading.
You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.
If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.
If you think you may be suffering from any medical condition, you should seek immediate medical attention.
You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.
Our website, hempnz.co.nz, includes interactive features that allow users to communicate with us.
You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading.
Any assistance you may receive using any our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.
This is visible in the “My Account” Dashboard.
Don’t worry, we can update your balance manually! Just send an email to support@hempfarm.co.nz with your order number and the email address on your account.
